Chose Lighting at home in November 2012 to supply two Franklite Barbican units (1xPIR, 1xNon-PIR) to replace some existing, and significantly cheaper outside lights.
Shipping was super fast and with free bulbs, but at 3+ x the price, I expected 3 x the quality...... How wrong could I have been. The light units fill with rain water, as the lens' are not sealed to the metal case - easily fixed with clear silicone sealant, but not really what I expected to end up doing with new outside lights!
The PIR light unit needed to be replaced as the light just briefly flashed with motion - adjustment made no difference. Lighting at home arranged a replacement direct from Franklite, but the new one had the same fault.
Now, fed-up, but with 4 new holes in the wall, I opted for a non-PIR unit which Lighting at home arranged, to which I fitted a cheap external PIR.
So - £160 down, plus the cost of silicone, and an external PIR - we have movement operated light!
Lighting at Home eventually come through with a refund for the difference between the PIR and Non-PIR unit cost in Feb. 2013.... Not sure why this took so long?, together with the value of the advertised shopping voucher that we never received with the order.
Would I recommend Lighting At Home? I have no reason to doubt their integrity, or commitment to 100% Customer satisfaction, so yes.
Would I recommend Franklite products?... I'll leave that for you to decide for yourselves.
Credit to Lighting At Home for sorting everything out.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.