One whole month I had to wait for compensation payment for a parcel that Parcel2go had lost. The company does not have a direct telephone number (at least not listed on the website) so you have to either email or livechat. Many times with the livechat I was sent away and told to wait with no direct answer. The people (I'm guessing they were people on the other end) were rude and not very helpful at all. That was until today when Ashley was able to sort out my refund giving me a number of payment options. He gave me direct answer straight away without making me wait. Although my experience with the company thus far was awful I must say Ashley turned it around :) I would recomend the company as the prices are very good but I would suggest cover as parcels do get lost and you wont get the value of the products unless your covered. All in all I see that there are some workers who literally carry the company. Hopefully all the hard work will be noticed and due praise and promotion given. Thank you Ashley :)
John found this review useful
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