I bought a control cami from Ann Summers about four months ago and wore it once. On the second time the zip just split. I have been trying to get a refund/replacement now for about two months. They rarely reply to emails and when they do they clearly do not log any previous emails on the same issue. They told me to return the item. I did. They said, after several emails, they didn't get it and needed proof of postage. I scanned proof of postage and sent it as a reply (ie not new enquiry) and they said 'what is your invoice number' (it was below) when I replied they again asked for proof of postage. I replied and they said what is the item (if they had scrolled down through the correspondence they would clearly see it). No reply to last email. Will never buy any thing from them again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.