Ordered our Christmas shopping to arrive Saturday night before Christmas.
Shopping was not delivered so when we contacted them on the Sunday to find out why we were told that the delivery van had broken down and they had had problems at the depot where I food was stored.
We were told that Asda would instead make the delivery on Christmas Eve morning but would contact us to confirm the time.
Christmas Eve morning arrived and when we contacted Asda to find out the time of the delivery they had no idea. We therefore could not risk not having the food we needed for our Christmas meals not delivered so we cancelled the order and went to a reputable supermarket instead.
To rub salt into the wounds even further, Asda then charged our credit card for the shopping that was never delivered and despite us speaking to their Customer Services employees several times they followed through with the final kick in teeth and actually proceeded with the direct debit payment so we are now out of pocket for a delivery that was never made.
Like other posters its fair to say that Asda Head Office have show no interst in resolving this at all and the call centre team wherever it is based are no use whatsoever. I even have an email from them dated 29 Jan 2013 saying that I would be contacted within 2-3 working days. Its now Feb 7th and haven't heard a thing.
My advice is if Asda fail to deliver then get onto your credit card company to report a fraudulent transaction as soon as possible.
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