The Whisky Exchange offered a great range of products and had a very easy to use website. However their choice of courier is where they are let down. ParcelForce were engaged on an Express 24 basis. Having ordered my Brandy on 31/01 it wasn't delivered until 05/02 (processing and dispatch are the reasons for this- I imagine). Now this in itself was not a problem but what was - was that ParcelForce provided no noification of delviery date thereby expecting me to be in residence infinitely. When they did deliver (as predicted I wasn't in) they left the Brandy with a neighbour. They did not provide a calling card to say they had tried to deliver and left with a neighbour. It was purely by chance that i checked the website and realised that my neighbours had signed for the delivery. I had never given my permission for any delivery to be left with ayone else and I would have been happy to go and collect the Brandy from a ParcelForce depot. I'm sure there are a lot of them around London. At present I still haven't received my Brandy as I have been unable to get my neighbours in.
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