Booked a hotel room with them for the second time and when i got to the end there was a minor error, phoned the customer service support line, they went through the booking with me, confirmed the details and sorted the problem, so great service and quick.
Actual site is a bit awkward to use on occasion with prices changing in a matter of clicks due to availability etc, but it does make sure you have the upto date info all the time so worth putting up with.
Also worth noting they found hotels that company travel broker didn't and was half the price.
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