BathEmpire

Very frustrating delivery process

Delivery was attempted via TNT, no card left and only knew about it as I happened to check the status. Re-arranged delivery was not put on truck, and was promised to be dispatched on a 'special delivery' afternoon, but ultimately never showed. I was then going on holiday and re-organised delivery for a week later. Upon returning from holiday and checking status I discovered the package had been sent back to Bathempire instead. Finally got it back out via another courier and specifically asked for particular day as I was again travelling. Got woken up whilst away by the courier trying to deliver on the wrong day. Finally arrived on the originally requested day after a lot of double checking and chasing. Deliveryman refused to help carry in to my flat, luckily I had a workman present to help otherwise it would still be sitting outside. Very, very stressful and frustrating process. Multiple days missed off work with things not turning up.

08 February 2013

Reply from BathEmpire

Dear Mr Davies,

Thank you for your feedback.

I am very concerned about the treatment you have recieved from the courier company.

I will investigate this and make contact with you when I have thoroughly looked into this.

Kind regards,

Jacky Basley