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Blackcircles.com

Why doesn't Black Circles respond to complaints?

This is the second time in the recent past we have used Black Circles and also the second time that the fitting centre booking process has mis-fired in exactly the same way.
Time is precious (particularly during the working week) so I seleceted a local garage that theBlack Circles website stated clearly "will contact you to arrange a time slot".
As with the first time we used them, we heard nothing more from Black Circles or the fitting centre until the confirmatory email came through; saying that the garage operated on a "first come first served basis" and offering no time slot.
Once again, I had to call the company and get someone to sort the problem out. I also emailed the person who was supposed to be our customer service representative but she has not responded to me at all - despite 2 weeks having elapsed and my sending a further reminder.
Black Circles has a good proposition and competetive prices but, frankly, I am beginning to feel that they are not honouring their customer service promises. I have lost confidence in Black Circles and, if they can't be bothered to respond to my simple complaint, am unlikely to use them again.

08 February 2013

Reply from Blackcircles.com

Mr Childs

Thank you for taking the time to review your order –I am sorry to hear that our service has given cause for complaint.

Having checked your order history –I can see that one of my colleagues spoke to you regarding the matter on January 21st and as such; appears to have been under the impression that your complaint had been resolved, please accept my apologies if this was not the case.

Although our partner garage that you have used do usually request a specific time slot – at the weekend this is not always the case and depends on the volume of work that they have. As a result, your booking confirmation e-mail was amended to reflect this.

Please accept my apologies for the confusion.

Kindest regards

Blackcircles.com

David Childs´ profile

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David Childs
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United States

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