This is the second time in the recent past we have used Black Circles and also the second time that the fitting centre booking process has mis-fired in exactly the same way.
Time is precious (particularly during the working week) so I seleceted a local garage that theBlack Circles website stated clearly "will contact you to arrange a time slot".
As with the first time we used them, we heard nothing more from Black Circles or the fitting centre until the confirmatory email came through; saying that the garage operated on a "first come first served basis" and offering no time slot.
Once again, I had to call the company and get someone to sort the problem out. I also emailed the person who was supposed to be our customer service representative but she has not responded to me at all - despite 2 weeks having elapsed and my sending a further reminder.
Black Circles has a good proposition and competetive prices but, frankly, I am beginning to feel that they are not honouring their customer service promises. I have lost confidence in Black Circles and, if they can't be bothered to respond to my simple complaint, am unlikely to use them again.
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