Mr robert smith´s profile

Reviews (1)



Placed an order for 3 euro cylinders. Ticked the box for Tues delivery. It didn't arrive. My wife was at home all day.Wed I was at home all day. Promised it would arrive. It didn't. The driver said he attempted to deliver on Tues, put a card through the door (which he didn't) Wednesday's excuse, he couldn't find the address. He must be the thickest driver on the road, how can he put a card through the door one day and not find the same address the next. As for today as I type this it is 5.50 pm and no delivery. I will never use this company again.

07 February 2013

Reply from IronmongeryDirect

Dear Mr Smith

Thank you for your feedback and thank you again for taking the time to discuss this with me this evening.

I apologise again for the problems you have experience and as discussed I have investigated fully with the courier to avoid this happening in future. I hope I have restored your faith in IronmongeryDirect and look forward to your valued custom in the future.

Kind Regards
Lauren Tennant
Team Manager

Mr robert smith´s profile

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Mr robert smith
United Kingdom