Louise´s profile

Reviews (1)

Travel Nation

Great service, will use again and recommend to fellow travellers!

I fully recommend the service provided by Travel Nation. I've now used them 3 times to book round the world/ multi stop trips and they have always been very knowledgeable and helpful each time. I have been to STA and found that they try to push their routes onto you not really understanding that everyone is different and have different needs and don't all want to travel to their planned routes. I have found that each time that I have had an itinerary in mind and a set route that I would prefer that Travel Nation have been very flexible and understanding and able to match my travel plans. The only problem I had last year is that my E- ticket number was NOT compatible with American Airlines self check in machines and I could not use them. So would end up queuing at the check in desk, after having queued up to begin with at the self check in machines, and spending more time each time I flew this happened 10 times so got more than a little annoying. This was only because the airline staff at American Airlines would MAKE me use the self check first, and would no believe men in until an 'error go to check in desk' would come up on the screen. I'm not sure if this is something that Travel Nation could address?. Well done all round, my rep this year was Alarna and she was fantastic and happily made any date /route changes to my itinerary without any fuss!.

21 February 2013

Reply from Travel Nation

Hi Louise,

Thank you so much for the comprehensive review and the repeat bookings! Sorry to hear about the American Airlines issue - it is one we are aware of but are struggling to find a solution. The problem arises as the RTW tickets are often issued in a different way from the normal tickets, and some airlines self-service machines just cant cope!

General Manager

Louise´s profile

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United Kingdom