I ordered 3 products before Christmas, a blue led flood light and a pink led flood light and a 600 led light string. Whilst the flood lights turned up within two days of ordering, the light string was out of stock. a phone call from them and a prompt credit done and bob's ya uncle. They even sent the connector free of charge that I had ordered for the flood lights but had placed on the light string order to make it up to £40.
As free delivery is given on orders over £40 and I had placed two separate orders. Flood lights are great and delivery and communications excellent with the parcel being tracked all the way and being left at my neighbours as per my instructions. Highly recommended internet company.
I purchased an Ifusion 1200 pocket sprung mattress and divan and apart from not being told that the interest free finance would take an extra week, although we were excepted, therefore no guaranteed delivery before Christmas, everything else went brilliantly. We should have been given this information before signing the paperwork. Having then cancelled this form of payment we then paid cash so as to have the pre chrimble delivery. They notified us, 6 days in advance of the delivery, the exact day for it and it arrived on time. The bed is an absolute dream and I would recommend to anybody who wants a mattress that contours to your body and gives you a wonderful nights sleep. Thank you Simmons for the mattress and a big hats off to Carpetright, who got it right and made it a pleasure, even if there was a slight hiccup at the beginning.
I ordered some blue static led lights which you can string together. The delivery was prompt and the lights are fantastic to use. No massive transformer that takes up the whole of your double 13 amp socket but a 13 amp plug that just plugs in. With the facilty to add more lights by simply pushing one end into the other, you can make it as long as you like. They are in continous use and are solidly made a good bright blue.
I have nothing but praise for these people, my first order turned up in good time and without damage, I needed to order some more bits and again in good time they duly turned up. I did have a panel that was damaged in transit, so I contacted the company and they replaced it free of charge with no hassle. The bathroom cladding that they supply is easy to install and looks superb. Well pleased with my experience.
I am not a scammer and this is a genuine event that happened. I posted about this company recently stating that their customer service was awful as I had ordered a tap and two weeks later it had not turned up. I contacted the customer services twice. The first time whilst giving them my order number I was put on hold, I put the phone down after 10 mins and then rang again. On the second call I gave the order number and was placed on hold for a further 11 mins before I put the phone down. So my wife rang from work and the call was answered and terminated straight away. On her second attempt she begged not to have the phone put down. She was told that the problem lay with the delivery company UK Mail. After chasing UK Mail and eventually getting to the bottom of the matter, we found out that First Bathrooms had not put a house number down on the address label. I have been back in touch with First Bathrooms to ask for the name of the Managing Director, so as I may report my events but they refuse to give me a name. So I need now to write a letter. I have found this company to be well below standard in my opinion and was required to do all the chasing and telephoning, at my expense, for a problem that was clearly initiated by them!! A half decent customer service would have sorted out my dilema that was caused by them. Good luck to all who order but don't say THAT YOU NOT BEEN WARNED!!
Verena Marchment found this review useful
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