Katie Smith´s profile

Reviews (2)


Amazing clothing...awful shipping

I have bought from NastyGal once before having three bad experiences in a row. The first time i received my products..although there was a delay and shipping is SO expensive.

The next two times i didn't actually ever receive my deliveries. Contact was poor and slow with no communication unless i prompted them to look into what was happening with my order. When i eventually just cancelled my orders i was offered my money back, i accepted this but then was instead given store credit. Which i was not happy with seeing as i didn't actually ever get my products. So why would i buy from them again? Finally was given a refund and although i LOVE their products it has totally put me off buying anything from them again sadly.


Cheap prices but no delivery...ever.

After shopping for winter thermals and some new sports gear for a new season of lacrosse i was really pleased with the cheap prices and savings i had made compared to buying the same products at a different retailer. Chose next day delivery, but bearing in mind this was at 2am in the morning i didnt think it would be until two days time at the most.

.........Three weeks later still nothing. Despite 3 emails i had no reply about my products or what had happened to my order. By this point i was annoyed and frustrated so sent an email demanding refund for my delivery price. still no reply but a notification from my bank to tell me i had been refunded for my full order instead,


Katie Smith´s profile

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Katie Smith
United Kingdom