PhysioRoom.com

Good and bad

Would use them again. But...i was sent the correct item in the wrong size. I told them about it and had the issueresolved the same day (sounds great). But...was then sent a replacement.....this was also the wrong size :-/

Contacted again and heard back by the next day, they sent the correct size finaly but would have liked my postage refunded as i paid for tracked 2 day delivery and it was more like just over a week before the correct item arrived.

Great communication and customer care, just a pitty about a small detail like not double checking the order being sent. Must have relied on the computer database too much when scanning items.

08 February 2013

Reply from Physioroom

Hello Lee,

Thank you for your feedback,

I am very sorry to hear the item was not picked correctly and this took 3 attempts to get right, I can assure you this will be investigated.

I am very pleased to hear you found the customer service and communication efficiant.

I hope you will shop with us again in the future.

Kind Regards
Clare
The Physioroom.com Team