Toks Daley´s profile

Reviews (2)

DPD UK

Most frustrating delivery company..ever!

I usually avoid buying from sites that use DPD as a delivery agent! Why you might ask? Because beyond their automated service and its limited options you can never get to speak to anyone in this company. I apparently have a package but as I work everyday with no one at home it would be good to actually verify the package is for me as they have left 3 calling cards 2 of which had no Flat number or script whatsoever. I have not bought anything nor am I expecting any parcels so it would be good to speak to someone before having to traipse down to their godforsaken depot! Aaaargh. Most companies these days give you an option of speaking to a customer agent but not this one. Same reason I would never ever fly Ryanair... A lack of intuitive service!

06 February 2014

Reply from DPD UK

Hi Toks,

I'm really sorry you feel this way and we'd love the opportunity to try and turn your perception around.

If you visit the Make It Right section of our website and log your details there, one of our Advisors will come back to you within 90 minutes: http://www.dpd.co.uk/content/make-it-right/make_it_right.jsp

Let me know how you get on.

Many thanks,

Bobby.

PDHsports

Excellent Service

Buying from PDH was absolutely "painless" and I found the service fast and efficient with the goods arriving in speedy fashion.

Toks Daley´s profile

profile image of Toks Daley
Toks Daley
Reviewer
Male, 1959
United States

About