WORST COURIER COMPANY GOES TO CITYLINK EXPRESS!!
1. Poor customer service - always asking customer to call to all dept to check a status instead of through toll free line/customer service line. Talking in a RUDE manner especially other dept staffs
2. Poor internal communication flow
3. Delay shipment ALL the time
4. Missing parcel but not reverting to customer on time what's going on or update status until customer call
5. Bouncing the customer to all dept like a ball
6. NEVER revert call to customer or reply email - ALWAYS customer to call back to check status
7. Call TOLL FREE line and asked to call customer service instead of helping customer to transfer line till got scolded only react on it
8. Complaint through customer service line - said they do not accept through phone calls to customer service lines. Where should i go to then? Ans: email....!!!!! Email through their website, no reply. Email to their email address, no reply still. Means, they don't accept customer feedback, they don't accept their fault or either they think they are the BEST!
BEST OF THE WORST - never encounter any good experience with them before from opening accounts till 2nd shipment. AND YES, THAT'S IT! NO MORE CITYLINK!
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