Andrew Thomas´ profile

Reviews (1)

Strings Direct

Great price for quality products but let down by their courier

The website was easy to navigate and the range of products is first class.
Unfortunately, they were badly let down by their delivery, which is supplied by Interlink Express. They sent text messages and e-mail messages that provided me with a precise hour slot for delivery, which sounded excellent. The problem was that they didn't deliver! Without any explanation, or apology, they then sent similar correspondence for delivery the next day, when I was working. I eventually received the products 4 days later than expected. I submitted a complaint to Interlink but have received no response whatsoever.
In the end, a 3 star rating was generous as I would be reluctant to use SD again while they are being seriously let down by their courier.

08 February 2013

Reply from Stringsdirect

Hi Andrew
Apologies for the bad courier experience you have had. Could you please email me with your details and I'll do my best to sort this out. My email is paul@stringsdirect.co.uk. We do have other delivery services available so if you wish for us not to use interlink with your orders then by all means just let me know. In their defence this is quite a rarity and we have used other couriers who have been much worse. They seem to be the best of a bad bunch in my experience.

Andrew Thomas´ profile

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Andrew Thomas
Reviewer
United Kingdom

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