Amanda Burnett´s profile

Reviews (1)


Terrible, Poor Communication and Untrustworthy - A Frustrating Experience

The only thing that this company was even vaguely efficient at was taking my money.

I have had the same issue as some of your other reviewers. I ordered two packs of Surya Henna Cream on 11th January, paid through Paypal, and still have not received the products. I have sent four emails requesting a refund and that somebody have the decency to contact me, and have had no reply except to one that was sent three weeks ago telling me that the product would be shipped when back in stock. What is even more galling is the fact that the products I ordered online are still readily available on their website. I have also tried ringing them and nobody has answered.

I am now in the process of launching a complaint through Trading Standards as the company refuses to communicate with me.

Do not, under any circumstances, do business with this company. I am beginning to suspect that they are either going under or are simply con artists. If, like me, you are limited to particular brands of dye due to skin allergies, there are a number of trustworthy and efficient sellers on eBay selling Surya (have had two deliveries that have arrived since placing this one).

I would have rated this company with zero stars as I have received zero service from them - which I think is fair, unlike how they have treated me. Unfortunately, this website forced me to issue them with one.

Iain found this review useful

Amanda Burnett´s profile

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Amanda Burnett
United Kingdom