Although my order was not complex (one pair of single vision glasses with not-too-high prescription to reglaze), the process was even simpler than expected. Most of transaction was completed electronically, but you have the chance to discuss any issues, including which index of lens to choose, when they call you after receiving your frames. I highly recommend, especially if you're looking for reasonable prices without the pressure of high street shops' buy one get one free 'offers'.
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