The problem with these people is that they use UK Mail as their couriers. UK Mail does not deliver at week-ends, and so I arranged with their call centre to collect my tankards from their Birmingham depot (they don't have many) which is 40 minutes' drive away (say a 2 hour round trip including waiting). However, when I got there, I was told that although they did have my tankards, and I did have all the necessary identification, they could not give them to me as the call centre had not notified the depot that I would be collecting them. I still do not have my tankards, although I hope to get them - one day, perhaps, after several more failed attempts and in the fullness of time, long after most people would have just given up in despair. I suspect that by the time I finally get them, I would have had time to go on a pewter-working course and make them with my own hands.
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