M A Hale´s profile

Reviews (2)


Website price to reality price are miles apart!

Checked on what price CeX would pay for a phone, liked it (£62) and sent off the phone recorded delivery. A few days later and an offer of £15 was made saying it was defective. It wasn't and why would you want to buy a defective phone under value. I get the impression that these guys are a bunch of chancers. Once they have your phone i suspect there are a few who would just accept the cheap payout due to the inconvenience of having to sell elsewhere. In that case CeX would have a massive mark up. I had mine sent back and sold it on ebay for more than they initially offered. Sell your stuff on ebay, stay clear of this lot !!!

25 November 2013

Reply from CeX

Hello M A Hale,

Thank you for submitting a review for us!

I'm sorry to read that your experience with us wasn't great. Our prices online are offered subject to testing. We contact customers should the price change, and make sure they are happy with the change - or if they'd like their goods back.

We do not intend to abuse the faith of our customers, as we value every single customer who is a part of CeX!

Kind regards,



Great value for money service AND its so easy !

Thank you very much for a very easy to use service. I am very pleased with the new lenses in my frames. The frames were expensive and they would otherwise been thrown away which is not very efficient in these times of austerity. The only negative point i can think of is that some people may have problems constructing the box to put your glasses in, so it may be worth putting some simple instructions in the pack, but this is a minor point.
Will definitely be back and will of course recommend the service to anyone.

Thanks again

M A Hale´s profile

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M A Hale
United Kingdom