I phoned Virgin asking for a home mone they said Ok that's fine this means a new contract and we will do it for next week. They agreed a contract over the phome and as you can imagine my horror when I received a written contract by post, totally wrong and guess in whos favour? (exactly no surprice). Considering I have had this done to me once before, I decided to ring them, they could not even find details, how annoying, they then said we have made note on account and will honor the agreement but when I insisted on a written notice the said but we have it on our record and the call is recorder, I disagreed and said I want something in writting so they offered to e-mail, I am now waiting for the mail. Honest opinion, Don't bother!! if you want peace of mind.
Garry Hamilton found this review useful
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