This is the second order Quiet PC have sent me. Both arrived in good time and in excellent condition. Living in France, because we can't always find what we want in the shops here, we order a lot from the UK. Some postage rates are just plain profiteering. Quite PC's rates are very reasonable. Also, there's always a person at the other end of your order, so if you need to add a small item to a package you're ordering, you don't feel as if you're going to get charged P&P as if the two were being sent separately - something the giants like Amazon have yet to master!
BCS provides a good service based on a well tried formula which operates really smoothly. Occasionally customers can't fit in with the alternative of having out-of-stock goods either substituted or refunded, and BCS staff are really flexible over this. For example, in this order we had items which were out of stock from our previous consignment so, to avoid history repeating itself, we asked BCS to hold our order back until the items in question were back on the shelves - which we're pleased to say they did without any fuss. BCS are also spot on with refunds for breakages, even when it's as simple as something with a cracked lid, where we reassured them that the contents were fine and very easy to transfer into another container, but the staff insisted on refunding anyway. Treatment as outlined above from genuinely enthusiastic staff makes for great customer satisfaction and solid loyalty.
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