My mother is extremely ill so I booked a flight through Opodo four days in advance of departure and received confirmation. Two days before departure, I checked the airline website and found that my flights had been cancelled. I rebooked on another site then called Opodo to ask why my flights were cancelled and why I had not been informed of the cancellation. I was told it was an 'internal error' and it was 'taken care of'. I said it was their fault, I had already rebooked and did not want to be charged. I was told I needed to be put through to cancellations. The person in cancellations said they were new and not trained to do this so sent me through to admin who told me to read the terms and conditions and I would not get my money back. They sent me back to cancellations (hung up on me mid-sentence). By this time I was in tears. Then I received an email from Opodo to say flights cancelled and no charge. Person in cancellations finally confirmed I would not be charged. All this after spending 50 mins mainly on hold at 10p per min. What would have happened if I had taken their confirmation at face value and had not checked the airline website?
I bought a shove ha'penny board which came very quickly. Unfortunately, the ha'pennies that were advertised to be included were missing. I wrote requesting they be sent to me but have had no response from the company yet.
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