I bought a Sipi concealed shower. Excellent service and delivery and the shower was very good value for money. I had a problem in that when my plumber came to fit the shower he explained that concealed showers had to be fitted from the rear, impossible in my bathroom. I couldn't find on the site where this was flagged up. But never mind, a quick phone call and I was offered a no quibble return. Pleased with the service I immediately ordered the correct type of shower. Here's where my problems began.
The returns email was never sent so I had to that again. Sent off the return and heard nothing. Rang again 2 days after return should have been delivered. Was told order not received. Checked the tracking and found it had been delivered 2 days earlier. Rang again and receipt was acknowledged. Heard nothing for several days. Rang again and told refund now authorised. Just waiting for that now. A simple keeping the customer informed at every stage e-mail is required.
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