Jenny Ostler´s profile

Reviews (1)


Refund problem - resolved

Cheque finally arrived 19th Feb. even though it was dated 6th Feb. I won't be ordering anything from this company in future, although I have to say the staff were all very friendly and helpful, but I wasn't happy about the amount of time I had to spend chasing my refund.

I was told that a cheque was posted 6th February, But I still have not received it.

I ordered a leather bag in black (November 2012) was told none in black available until January so I said I'd wait. The bag arrived on 20th December, but it was cream, not black, so I phoned and was told where to return it to. I returned it 8th January at a cost of 3.60 by recorded delivery. I telephoned late January because I had not received a refund and was told that it was now going through and would be refunded in 2-3 days. 10 days later and still no refund. Where is my money!

08 February 2013

Reply from

Dear Jenny Ostler

Thank you for your feedback.

I would first like to apologise for your leather bag to be out of stock, whilst receiving the incorrect colour.

I can confirm we have issued your refund for returning the item back to us. I will be calling you shortly to advise you of payment.

I look forward to speaking with you to help resolve your query.

Kind Regards

Jenny Ostler´s profile

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Jenny Ostler
Oakington, United Kingdom