ony Cresswell ORDER ID´s profile

Reviews (1)

BathEmpire

Possibly the worst online company I have ever used!

Do not use this company. They have the worst customer service I have ever come across!
I purchased a shower mixer to replace what I thought was a faulty old one and it turned out to be a boiler fault rather than a problem with the mixer. When I tried to return the mixer they refused to entertain the idea even though the box was unopened, because I was outside the 7 day returns period (13 days after dispatch.)
I also had a collegue in the office try and return the mixer, but they refused to speak to them because they were not the person that placed the order.
I have never heard of a trade site that would not accept returns in this way. They are simply not interested in you as a customer once the goods are out the door.
I would NEVER shop here again. Try Screwfix instead if you want decent and understanding customer service!

12 February 2013

Reply from BathEmpire

Dear Mr Cresswell,

Thank you for your feedback.

I am very concerned about the comments you have put in your feedback. This is not the way we wish to be portrayed. We do try to help our customers as much as we can.

This is something that we can resolve for you on this occasion providing the goods are in the original packaging and resaleable condition I am prepared to issue you with a full refund.

I will contact you by telephone to discuss the return to us.

Kind regards,
Jacky Basley

ony Cresswell ORDER ID´s profile

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ony Cresswell ORDER ID
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United States

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