My supplier who used them has refunded the delivery charge, however I am still £80.oo out of pocket for the cab I had to send to collect the parcel from a “home delivery man in Caterham who had been wrongly given the parcel by the couriers to deliver to myself yesterday. My address was not in his delivery area so he was then going to return it today & then it would have been redelivered another day. No one could explain why the tracking system was telling me it was delivered at 19.00 yesterday. I could also not get any information from the courier company until 09.00 today when there office opened.
I needed this tool to complete work at a job near Heathrow airport which is why I paid the extra carriage for next day delivery.
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