As a company and personally we have used eflorist on many occasions with wonderful compliments from the receivers. Unfortunately this did not happen on a recent order as the basket was for a work colleague and friend on her 50th so i saw them personally. The flowers were nothing like the ones ordered in colour or description and large areas where you could see the oasis. I emailed photos and my disappointment to customer service and received a reply stating they would reply within 48 hours, but three days later i had to chase as no response. After three attempts of calling i finally got through, but to a receptionist as the customerservice people were busy and she was not warm or friendly. However she did get a response which was you would give me 50 percent credit with a ok and goodbye. I was flabbergasted and appalled. Initially i was going to give the benefit of the doubt that it was possibly just a poor florist used, and so i allowed my staff to use you again, but after this response i will be changing our supplier and advising the other friends i have recommended you too not to use you. It saddens me greatly as one of my remits at work is procurement and i though i had got it so right, but it just goes to show i get it wrong at times.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.