eFlorist

let down

As a company and personally we have used eflorist on many occasions with wonderful compliments from the receivers. Unfortunately this did not happen on a recent order as the basket was for a work colleague and friend on her 50th so i saw them personally. The flowers were nothing like the ones ordered in colour or description and large areas where you could see the oasis. I emailed photos and my disappointment to customer service and received a reply stating they would reply within 48 hours, but three days later i had to chase as no response. After three attempts of calling i finally got through, but to a receptionist as the customerservice people were busy and she was not warm or friendly. However she did get a response which was you would give me 50 percent credit with a ok and goodbye. I was flabbergasted and appalled. Initially i was going to give the benefit of the doubt that it was possibly just a poor florist used, and so i allowed my staff to use you again, but after this response i will be changing our supplier and advising the other friends i have recommended you too not to use you. It saddens me greatly as one of my remits at work is procurement and i though i had got it so right, but it just goes to show i get it wrong at times.

14 February 2013

Reply from eFlorist

Dear Michelle,

Thank you for your feedback. Please accept our sincere apologies for any disappointment caused.

Despite a short delay, we can confirm that our Customer Service team have responded to your emails to attempt to resolve this matter.

Kind regards,
eFlorist