Bathshop321 Customer Services

Poor experience

Delivery of my order was arranged very quickly, the arrival of items was another matter.
Having waited in all da,y my goods eventually arrived at 19.45 - incorrectly. One item was missing, one out of stock (and not advised , one incorrect. Delivery of correct items again quickly arranged - one item wrong size. I have now spent 3 days waiting in for completion of correct order!
The telephone staff, however, have to be commended.

10 February 2013

Reply from Bathshop321

Hi Brenda

Thank you very much for sharing your experience. Whilst our team will be pleased that you commend them, we are disappointed that on this occasion our quality levels fell far short of both yours and our expectations.

We will learn from your order and make where necessary fine tune what we do to limit similar occurrences.

Thank you for choosing Bathshop321.com and once again we apologise for what appears to be an isolated incident.

Customer Services
customer.service@bathshop321.com