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Reviews (2)

Wiggle.com

Sale items in the order were not all shipped and the item was still listed for sale.

I got an email of 17% off for st pattys so I looked and found some wheels and a seat post Both items I was intending to buy. The sale prompted me to buy form wiggle. I would have never mad the purchase of any items if I was not going to get all the items. So I got a great deal on a hope rear wheel and a droper seat post. The front wheel i oreded was all the sudden listed as sold out. While there was the same wheel for a few bucks more. They should have made the order right and included the other front wheel that was in stock but listed for ten more. Now I have no Wheel and the sale is off and I will get stuck with shipping to USA. If I made the mistake it would be one thing but Wiggle made the mistake and either miss priced or oversold whatever. SO WHY NOT JUST GIVE THE OTHER WHEEL THE SAME HUB SPOKES AND RIM. If it was listed for only a few bucks more big deal it was 420 dollar order. I was not given the option to opt out of the order or anything. So i got a great price on two items but a partial order when buying wheels is not good. I am now forced to buy the wheel somewhere else. to make the pair. Wiggler should try to make it right and not try to WIGGLe out of the agreement. To me when its in my cart at listed price thats the price of the item. I agree to pay an amount and you agree to deliver. Failing to deliver make me not trust Wiggler

02 April 2013

Reply from Wiggle Ltd

Thank you for taking the time to write this review. Please accept my sincere apologies for the inconvenience that has been caused in this case. I am very sorry that we were unable to provide the front wheel at the same time as the rest of your order and I understand how disappointing this must be. I will get in contact with you shortly via the email address associated with your Wiggle account and we will arrange a solution that will leave you feeling completely satisfied.

Merlin Cycles Ltd

Happy

I live in the US and had only bought parts from the UK once. I was nervous about the shipping the way its written it looks like you will be charged an import duty. Not at all I paid for a wheelset what my local brick and mortar would charge for a wheel. Actually less and then the tax. I am very happy with my Hope Hoops. I will buy another set next month if the price stays low

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