Sent a perfect condition iPhone 4s to them as i was offered £247, received an email two days later stating
Thank you for placing your order with Bozowi, unfortunately the handset specified below did not pass our testing criteria, as such your handset has been automatically downgraded. Please see below for more information.
Apple IPhone 4s 16GB
Reason/s for Testing Criteria Failure:
Your phone has now been tested and your phone is network locked to 3. Due to it being network locked the phone will have to be downgraded slightly as per our terms http://www.bozowi.co.uk/terms.html. If however you are able to provide the unlocking code then we will pay you the full price as initially offered please speak to your network regarding this. We prefer handsets to be unlocked and there hope you can get the code, after all this is beneficial for us both you get the unlocked price and we get an unlocked handset. Please speak to your network before rejecting or accepting our revised offer, please note you have 7 days to respond or your handset will be processed at the revised price.
New Price Offered:
I refused but the website states
Powers on and off (Must meet our full testing criteria)
Have a working LCD/touch screen
Include the battery
No liquid or physical damage
No significant damage
Not be reported as lost or stolen
It does state in the terms and conditions about the phone being worth less if its locked, in my case to 3, but not in the main list.
Since i have been contacted by Bozowi and their customer service is very good and has been very helpful in resolving my problems so i have amended the initial review as i believe good customer service is essential.
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