Santander

AVOID...Do Not Try to Transfer Here. Lost paperwork, no communication, poor support

AVOID AVOID AVOID. As a current Santander customer I tried to transfer to another of their products after constant adverts every time I used my online banking. It was meant to be straight forward. It was the exact opposite and no support is offered so after over 2 months I'm now stuck with 2 accounts, and all of the associated issues with debits, duplicating payments and trying to transfer everything myself. If this is how one of their own customers is treated, woe betide those who have moved form another bank. The entertainingly named "customer service dept" is nothing of the sort, with curt 2 line arrogant responses knowing full well that they have your money and that another account change will further knock credit rating making you look risky. AVOID AVOID AVOID