I ordered a 2 foot six inch mattress to be delivered tuesday morning. The mattress arrived, clearly labelled as a three foot mattress. I refused delivery, as per instructions on the website. When i rang the company to tell them what had happened, and i was told off for not having measured the mattress! I was told that this was just because there were no bags labelled two foot six and i should not have assumed that the labelling was accurate!!. It actually looked too large but fair enough i didnt measure it, so i agreed for delivery. I was told they would come back later that day, but they never showed. At 11 am next morning while i was at work, i got a call from a courier who was at my door. Of course, no one had thought of seeing if i could be there that morning, Next i got an mail saying i had twice refused delivery! When i stated this was untrue, they offered to reschedule, except it had to be soon and a.m. only. Well I had work to go to, and now they want to charge me for the travel costs!! Still no response to my latest email.
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