Sujeev Rajapakse´s profile
Reviews (2)
Worldstores
Chocolate teapots
Ordered a mattress from Mattress World. They use Nightfreight as their delivery company. Informed delivery date, but any time from 8:00 -18:00. Thought fair enough. Delivery date came but no goods. Telephoned Mattress World, who were less than helpful. Informed that order had not been put on delivery truck. Even though this was their fault, had to waste another day waiting for delivery. Any decent company would have offered an hour delivery slot to minimise the inconvenience they had caused. When order came, driver wanted me to sign before he had taken the goods off the lorry without any inspection. He was very rude when I said I'd sign once I'd seen the goods. They goods are clearly marked "2 persons to carry" but this delivery service sent one man to drag it off the lorry, potentially damaging it. If all that wasn't bad enough, the driver had given me the clipboard with all the names and addresses of his jobs for that day - major breach of confidentiality. Customers should not have to put up with the standards of delivery service offered by Nightfreight and I advise people to think again before buying from companies that use this service. The delivery company Mattress world use is part of the service they offer. If the delivery service is poor, and the staff at mattress world can not be bothered to solve the problem, then obviously Mattress World have little respect for their customers. Just consider that before you buy from this company. I won't be surprised, if they go the same way as Comet, Jessops and HMV!
Julie found this review useful
Reply from www.worldstores.co.uk
Nightfreight
DO NOT BUY GOODS FROM COMPANIES USING THIS DELIVERY SERVICE
Ordered a mattress from Mattress World. They use Nightfreight as their delivery company. Informed delivery date, but any time from 8:00 -18:00. Thought fair enough. Delivery date came but no goods. Telephoned Mattress World, who were less than helpful. Informed that order had not been put on delivery truck. Even though this was their fault, had to waste another day waiting for delivery. Any decent company would have offered an hour delivery slot to minimise the inconvenience they had caused. When order came, driver wanted me to sign before he had taken the goods off the lorry without any inspection. He was very rude when I said I'd sign once I'd seen the goods. They goods are clearly marked "2 persons to carry" but this delivery service sent one man to drag it off the lorry, potentially damaging it. If all that wasn't bad enough, the driver had given me the clipboard with all the names and addresses of his jobs for that day - major breach of confidentiality. Customers should not have to put up with the standards of delivery service offered by Nightfreight and I advise people to think again before buying from companies that use this service.
Charles White found this review useful
Sujeev Rajapakse´s profile
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Thank you for your feedback,
I am very sorry to hear of the poor delivery and service you have experienced with your MattressWorld order.
I would like to look into this for you, however I do not have your order number or your contact details, therefore, please could you confirm your order number by using the contact us page on the website and I will investigate this and contact you.
Again please accept my sincere apologies for any disruption this has caused.
Kind Regards
Kate