Madison Castelli´s profile

Reviews (1)


will never use expedia again

Seriously don't waste your time or money because you will lose a lot of both. I purchased the protection plan which boldly states that both hotel and flight are 100% refundable. Two days before my flight i got the flu and couldnt fly based on ym doctors reccomendation so I called to cancel my flight and hotel. I am currently on hold and have spoken with eight differemt people and have been on and off hold since 3pm. It is now 5:20 and they are telling me my ticket is non-refundable and I am now waiting to be transferred to the corporate offices. During this time I have dealt with rude, impatient, and mumbly employess two of whom actually yelled at me then hung up. Needless to say I will never use Expedia again and if I knew anything about the legal system and had more money I would probably sue them. There has to be something illegal about selling someone a plan and then breaking that agreement? I am now out not only the money for the flight and hotel, but also for their bogus insurance plan. Not cool at all.

Madison Castelli´s profile

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Madison Castelli
United States