We have used modelZone in the past and they are a competent and friendly retailer.
Disappointed then that the company chose to send out a Limited edition Harry Potter Locomotive when clearly there were signs of previous use. The opened sealed Hornby brown box held by a single strip of Sellotape. The faded gold plate on the wheels and the tampered with red container box undermined its credibility. The display case is usually separate and not used, the train should come in its red cardboard container, this was not the case with this item. The display box silk was torn due to the train being placed in it.
Despite apology with prompt replacement it leaves the company open to question, why was this allowed to be sent and how could it happen? Clearly a customer who had returned it for whatever reason or a display model, who knows. It is deemed that Modelzone sent it out on assumption that no one would know any different!
Afraid not Modelzone, by definition, modellers have a keen eye for detail!
Used for years, generally high quality product and staff service, let down recently at main branch but purchased from other branch that was polite and knowledgeable.
A company that is only interested in money and not client satisfaction. Ordered three hi vis vests in light blue text. Days later they arrived with dark blue. Informed that they would not redo them except to use the same vest but change the lettering. This would cause problems later due to misalignment. Had to go through third party to get refund after a courier messed up a delivery and we were inaccurately accused of trying to pull a fast one. Very arrogant and offensive director of the company.
We are professional photographers but unfortunately have had several instances over the years where products have been damaged, dusty and or not stored appropriately before despatch that instigate return. We still await full refund for agreed return postage, on recent order that had a mark on an outer small Casio case, they appear to ignore emails. We shall refrain from use in future and stay with Calumet.
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