User friendly website of Lakeland makes online shopping experience pleasant. But what I most value about Lakeland is their policy on items breakdown. I once bought a carpet washing hoover. It stopped working after a short period of time. I contacted Lakeland and with no much questioning a new item was sent to me and the old one collected. I appreciate this great customer service very much. I always check first whether household items I am interested in buying are offered by Lakeland and if so, I buy from them.
After shopping with Vet UK for some time, I have recently had the most ghastly experience with them, which has put me off using them again. I ordered variety of cat food and other non-medicine items. When items were not arriving I contacted VetUK and was informed that items were out of stock and I had to wait for an unknown period of time. I asked why it was not clear on the web at the time of ordering and was told that they could not predict whether their suppliers had the items or not so Vet UK was unable to update their website in this respect. Strangely enough other online pet shops, e.g. Pet Supermarket can do it but not VetUK. After about a week some items arrived, among them a broken bag of plastic urinary granules, which were rolling all over the box. I contacted VetUK and was assured I would receive refund for those. I had to follow it up a few days later when the refund was not there (was told that the transaction did not go through at the time and they would try again). The rest of the cat food arrived around 3 weeks later. I am not sure what has happened to VetUK but I am sure that I am moving on to a more professional supplier.
An honest seller who clearly indicates whether products are in stock. I tried Vet UK before and had to wait 3 weeks for delivery as they were out of stock on several items. No indication at the time of purchase that items were out of stock. When arrived a bag for one item was broken with content out. Really poor experience. I now switched to Pet Supermarket and feel very happy with them. Items arrived promptly and were well packed. Two great additions to the product range would be catnip sacks and Lax-a-past for fur balls in cats.
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