James Martin´s profile

Reviews (1)

Wowcher

Poor communication and slow delivery times

I have now made 10 purchases through Wowcher and in general I have been happy with the quality of the products I have received. However I have been underwhelmed by the buying experience. Its not unusual to receive no order confirmation and I don't think I've ever had a dispatch notice for anything I have ordered. Delivery can be slow and on one occasion I waited 3 months to receive an item that was promised in 3 weeks. I have also been regularly chased to redeem vouchers that I have already redeemed which can be annoying. In general I think the whole buying experience could be vastly improved.

11 February 2013

Reply from wowcher.co.uk

Good Afternoon James,

Thank you for your feedback. As Wowcher do not directly dispatch items we have no control over the raising of delivery notices and order confirmations. We do however take all feedback seriously and we will make sure this is highlighted.

With regards to the emails reminding you to redeem , these are automated and go to all customers. They do state to ignore them if you have already redeemed.

Kind Regards

Wowcher

James Martin´s profile

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James Martin
Reviewer
United States

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