I had an issue with whether luggage was included in the price of my flight to Tenerife with Iberia and the lady I spoke to re-assured me that indeed it was included in the price I was paying. Much cheaper than directly with Iberia!!! Other websites had implied that this was something I had to pay for separately. Ebookers called me back and when we were cut off called me again and I am in Spain and not the UK so not a cheap call. Thank you for that and giving me the reassurances I needed and making the booking for me.
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