Paul Cooper´s profile

Reviews (6)

Animed Direct

First class service.

One of the cheapest I have found. The quality of service is amongst the best I have encounter.

Millys Store

Hassle free from start to finish

Very easy from ordering to delivery. I shall be ordering again from this company when the need arises.

ao.com

Great Service spoiled by trying to sell extended warranty.

Excellent service from the time of ordering to delivery which was exceptionally quick and on a Saturday afternoon with no extra charge. One of the cheapest prices on line.
Slight disappointment that there was no mains electrical lead or gas hose.

Was not impressed with the follow up telephone call which was disguised as a good will call to start with. Then came the issue if your appliance breaks down etc etc, we can cover you but we need your bank details. If you decide not to go ahead you have inform them in a months time.

Would use again despite my comments for the quick delivery and excellent price

31 October 2013

Reply from ao.com

Hi Paul Cooper

Thanks for taking the time to leave a review for us, and for providing your AOL order reference number.

I'm really sorry our great service was spoiled by our follow up call.

In regards to the appliance itself, most modern ovens are not supplied with any cables or hoses. This is due to increased safety legislation which is supposed to prevent unqualified personnel from attempting to install the appliance. We do mention this on the specification of the product you ordered. Typically most electrical or Gas Safe registered engineers will provide any cables or hoses free of charge upon appointment.

We do call customers to offer additional services only on certain products, however we do call each customer who has placed an order online via our website to confirm all the delivery details.

Each week we complete over 25,000 deliveries at a very high (99%) success rate. This is because we proactively check everything we can. Often we find customers make errors beyond neglecting to mention pertinent delivery information. While some customers may not appreciate the level of care we place on each delivery, these calls are certainly responsible for the success of their delivery in many cases.

We record each and every call in an on-going attempt to improve the quality of our services. We also have a very strict set of compliance protocols that our agents must adhere to, and we shall certainly have your call listened to and checked.

Again, I apologise for any inconvenience caused and sincerely hope this hasn't put you off dealing with us in the future.

If you would like to continue your correspondence with us, please don't hesitate to respond here, or email us at reviews@ao.com. You can of course always call us too on 0844 324 9222.

Many Thanks

Nick - ao.com

Taunton Leisure

Top Shop

I have used the Exeter Store and bought on line always on the ball. First class shops

e-outdoor

Head and Shoulders above others.

Excellent service from start to finish, easy to order and a quick delivery. Highly recommended.

Hurst Iw

Hurst is first in my opinion

Went for this model as recommended by Which magazine. I also have matching kettle.
The build quality put others in the same price bracket to shame.
As we use Warburton's Toastie Bread which is large in dimensions it will fit in sideways.

Paul Cooper´s profile

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Paul Cooper
Reviewer
United Kingdom

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