Dropping off the car at T5 was easy & the guy was waiting to collect the car; however after collecting our luggage I placed the call as requested & no one answered. I called again in the terminal & number was engaged, then tried a 3rd time & number just rang & rang. Finally got through when we arrived at the car park & was told my car would be 15 minutes, which turned out to be 30 minutes - not good for a stress free pick-up standing in a freezing cold car park. I could have parked for half the cost in a remote car park & caught the bus in the same time!!
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