Fantastic Customer Service. This company is knowledgeable, and delivers on their promises, I would recommend them to anyone.
My big bay window and heavy curtains have been causing me a nightmare in my new house, I bought ready made track billed as for heavy curtains and it just fell off the wall. The I Googled to try and find the answer and everything seemed to cost £700 or more. Then I found Thepolescompany.
I was a bit confused about what to buy, so rang and spoke to Michael who told me what to buy and why and was helpful and friendly and gave me great confidence that I was doing the right thing.
Then I submitted my measurements, which I clearly hadn't made well enough for Thepolescompany's attention to detail as they came back to me concerned about a 3cm discrepancy - so I remeasured and got it to their satisfaction.
They made and delivered (on time and as promised) the track all bent perfectly to shape and so carefully wrapped and attached to a wooden frame so that it wouldn't twist or bend in transit.
It took about half an hour to put up (my joiner came and helped me, not because it's difficult, but it helped having someone who could balance on top of a high ladder and drill straight and get the screws in properly and lift the heavy curtains to hook them up)
Everything Michael said about the track allowing such big curtains to swish beautifully along and round the bends in the bay is true.
Thank you polescompany, you have made me very happy!
PS The price was excellent too
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