I purchased some office furniture and it was to be dispatched by NEXT DAY delivery via XDP. Sounded perfect, but that was just the start. My consignment was of 9 pieces, which is what XDP received and entered into their system.
Screenshot : http://prntscr.com/s631d (Note date - Feb 4th)
Feb 4th, all at collection depot (some duplicated for some reason)
Screenshot : http://prntscr.com/s63ef
Feb 5th, all at delivery depot (No, wait! Parts 6 and 8 are missing now!)
Screenshot : http://prntscr.com/s63og
But these are shown as "Out for Delivery - PM slot"
Well looky looky, BACK AT the depot on 5th at 19:37
Feb 6th, out for delivery again - AM slot (part 3 now duplicated)
Screenshot : http://prntscr.com/s642b
That evening - ALL DELIVERED!
Screenshot : http://prntscr.com/s64fp
Ummm no ... 7 parts delivered, where are parts 6 and 8??
At this point, on Feb 7th I called the depot and left a message which went unanswered.
On Feb 8th I called again and spoke to a "Lady" who did not give her name, but seemed to find the fact that I had missing pieces hugely funny. Basically she laughed at my complaint. She said they still had one piece but it would have to wait until monday. (more laughter). I asked her if they worked saturdays, she said they did (and laughed). I requested my TWO missing parts to be delivered saturday, and she said they would be with me on saturday morning. (more laughter) Not trusting her too much by this stage. I waited in all saturday morning. Nothing, and nothing on the tracking site as you will see in a moment. I went out for the weekend shop, getting home at about 5pm. Five minutes later, there is a knock on the door from a young lad of no more than 10 or eleven saying his dad's got my delivery in the van. Dad then appears with part 8 of my consignment. I complain about the woman at the depot. All he can say is, "She's always like that". Amazing!
Screenshot of main consignment : showing no delivery details for part 8 - only "Delivered" - http://prntscr.com/s65r8
Screenshot of the "split consignment" - http://prntscr.com/s65yx
WHY part 8 was split is anybody's guess, and the fact that it sat around the depot all that time is unbelievable. But the mystery... WHERE IS PART 6???
I have not received it, and I am unable to build my furniture without it! Their own system shows they got it, but then it vanishes!
This is gross incompetence. I have emailed the furniture vendor and advised them of this episode, and I will copy them this report as well.
Thanks for your time.
If anyone from XDP management reads this, the c/n is ZWA769700693
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