Mark Somerville´s profile

Reviews (2)

IronmongeryDirect

great products but bad delivery

I ordered my ironmongery then had the option of choosing which day I would like the parcel delivered at a charge of £5.95. I selected my day then my wife waited in all day for the parcel which I later found out had not even been put on the van so I had to go and pick the parcel up from my local uk mail depot as I needed the items the next day. Not impressed with the service.

19 March 2013

Reply from IronmongeryDirect

Hi Mark,

Thanks again for talking to me, I am really sorry that your wife had to stay home for a delivery that didn’t show! this really shouldn’t of happened as there was an error when loading the van at our couriers depot.

As discussed your refund will be in your account in the next 3-5 days.

Sorry again.

Many thanks

Charlotte

FFX

very professional service and fast delivery.

Ordered the same products from another company. Five days later recieved an email saying one of the products was out of stock and could not be restocked from the manufacturer until march. I cancelled the order and placed it with ffx on the monday night and recieved my tools on the thursday morning with free delivery. Excellent service FFX

Mark Somerville´s profile

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Mark Somerville
Reviewer
United Kingdom

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