Lesley´s profile

Reviews (1)

Clusterflies

Write a catchy header to make your review stand out.

Brilliant service, parcel came when they said it would arrive, only problem I did find was that they stated on their website that it was free post and packageing, anything over £50 this we did but got charged for the postage, but apart from this would use them again

11 February 2013

Reply from Clusterflies.co.uk

Dear Lesley

Thank you for taking the time and trouble to leave us a review.

I looked into your order details as I was curious as to why you did not receive the free delivery if you spent over £50 on goods.

It would appear that you did spend over £50 but this was inclusive of the delivery cost, which automatically applies until the point at which your order exceeds £50 in goods alone.

For example, if you spend £49 on products, your delivery charge will still apply and the total order value will exceed £50. However, if you spend £51 on products, delivery will become free.... I hope this makes sense.

I apologise for any confusion, once again, thank you very much for taking the time to leave a review, and thank you for your business.

Kind regards

Clusterflies.co.uk

Lesley´s profile

profile image of Lesley
Lesley
Reviewer
United Kingdom

About