Be very very careful booking from this website. In my case they advertised one hotel but the reservation confirmation was for another lower profile cheap hotel from the same chain.
Firstly the customer service guy tried to persuade me the hotel listed in the confirmation is the same one I wanted, then after realising they made a mistake on the website blamed me for misreading the advert and refused to refund in full.
Next day the issue on the website was fixed and still they don't accept there was an issue. Can clearly see it on google chached pages though...
The cancellation policy said I could cancel by 25 Feb when the booking was made on 27th leaving me negative amount of days to cancel...
RUBBISH! Still can't get my money back!
I've purchased "Steamer Buddy" from Wowcher but wasn't satisfied with the product, so decided to return it. I contacted wowcher customer service and they came back to me saying they were going to contact the seller. Weeks past but nothing happened, no responce from neither wowcher nor the seller. I tried to contact them couple more times but all my emails were ignored.
Another example of poor service was recently when I couldn't book the appointment with the service provider and hence wanted to transfer the money to voucher credit. No luck contacting Wowcher customer services team.
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