The trophies were cool, very nice and great value for money. You customer service is great too. BUT what makes it a nightmare experience with you is the using of DPD delivery services!
1. Delivery arranged for Friday - all day nothing - even receiving and SMS and email about aprox. Delivery time, then email that nobody was home!!! Without even calling card being left on doors.
2. Re-arranged delivery for Monday and pay £12.- to be here before 10 am. This doesn't happen again. During my investigation what's going on, they told me they had problem wi driver on Friday - therefore they lie to me about "nobody being home"!!!!! Then they promise to refund (didn't happen either) and redelivery before 1pm, this didn't happen again and you send SMS and email again that the time will be 7-8pm!!!
3. I was furious and call your centre, they manage to DPD delivered the items before 3pm afternoon! Only few days, 5 hours and extra pay ! This is unacceptable!
P.s. if I rate my all experience it's 2 stars! If I would rate your company it's would be 5. Putting 3! Sorry your choice of delivery let it big time down!
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