Veronica Hare´s profile

Reviews (1)

Rock + Run

Brilliant shop - shame about delivery...

I had absolutely no problems in buying my down jacket online, I even telephoned them up to find out when it was being sent, person on the other end very helpful, and a real joy to speak to.
One bad point - please dump City Link and use Parcelforce! City Link were due to deliver my item, they didn't turn up and logged into say that there was nobody home. I clicked on the link to collect my parcel (and got a confirmation e.mail), when I got there I discovered that my parcel had been loaded back on to the van for delivery. Complained heavily and the manager logged into the drivers log book and discovered that he was 20 miles away when he logged that there was nobody in to sign for it - City Link are letting Rock + Run down.
The service from Rock + Run was second to none though. Love the Jacket.

11 February 2013

Reply from Rock + Run

Hi Veronica,

Really sorry to hear about your experiences with CityLink. We usually get very good service from CityLink but it sounds like you were badly let down by the driver in your area on this occasion. We will pursue the matter with CityLink and refund the shipping cost on your order today.

Many thanks for the feedback.


Andy Hyslop

Veronica Hare´s profile

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Veronica Hare
United Kingdom