Sent on a Wednesday with a promise of a return by the weekend. Showed on the order progress for several days as 'device received'. Chased on Monday to be told 'it's on the engineer's bench, I'll see what's happening and ring you back'. Chased on Tuesday or Wednesday (can't remember which) to be told exactly the same thing (almost word for word). Eventually despatched on the Thursday without further notification (by which time we were away for the weekend!)
The repair itself looks very good, but it's disappointing to be let down over the turn-round time and unforgivable to promise a return call (twice) and not make that call.
The staff are friendly and provide good service. The web site is easy to use. Delivery was accurate, well packaged and promptly delivered, as always. I've dealt with this company for many years and my only reservation is the price of some items of water treatment essentials, especially filters. However, I know that I am buying good quality so you get what pay for, I suppose, and I do keep going back.
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