Mr Marc Rowlands´ profile

Reviews (1)

IronmongeryDirect

3 failed delivery deadlines in a row

I paid extra for next day "before midday" delivery. The courier did not arrive until after midday, by which time I was no longer at home.

I was told the courier was not able to return that day.

I was then told I would have my parcel by 10:30am the following day. It did not arrive. I was then told it would be with me by midday. It did not arrive. I was then told it would be with me by 12:30. Thankfully it did arrive, at about 12:20.

So, after a lot of phonecalls, and the typical but extended "prisoner in my own home" experience of waiting in for a parcel delivery, it did eventually arrive.

11 February 2013

Reply from IronmongeryDirect

Dear Mr Rowland

I am really sorry to hear about the problems you experienced with your delivery last week. I have tried calling you this morning to discuss it further and have left a message.

I have investigated this matter with the courier and it does appear the driver did attempt the delivery before midday on Wednesday so I'm unsure why you didn't receive it. I can confirm the additional charge you paid for the upgrade was refunded by my colleague Jayne who you spoke to.

We pride ourselves on our usually excellent delivery service so are disappointed when anything is late. I hope that you will continue to use us so that you can experience the brilliant service we offer our customers.

If you would like to discuss this further please call me on 01268 723 000.

Kind Regards
Nicola Miller
Team Manager

Mr Marc Rowlands´ profile

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Mr Marc Rowlands
Reviewer
United Kingdom

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